Support

Log in to get access to all support features.
Note: If you are on the SQL version, pressing the F1 Key inside of DSM will take you to all of the documentation and help pages. GIVE IT A TRY!

Client Login

Use your Client ID and Password to log in.


Pressing F1 inside of DSM SQL will automatically log you in.

Support Overview

If using the legacy DSM, go to file, utility, update software version. Click the Connect Now button, then make sure everyone is out of DSM.

If using the DSM SQL version, go to file, administration, application updates, then check for application updates.

If you continue to experience issues, please call 801-572-3570

Frequently Asked Questions

Below are most of the commonly asked questions so you can easily solve most issues quickly. If you have any questions, please contact support.


How do I change the price of an invoice?

Go to Action > Financial History. Look up the customer by name or invoice number. Double click the invoice to open it, then click the DELETE INVOICE button at the bottom. Now, simply re-bill it as you normally would and correct the price before billing it.


Getting Started - Downloads

Getting Started with DSM

You will need an account with us for any of the following software to work.

DSM SQL Client Setup
32-bit and 64-bit workstation install

DSM SQL Server Setup
32-bit and 64-bit workstation install


New Parallels (Formerly 2X) Client 32-bit
New Parallels (Formerly 2X) Client 64-bit

Legacy 2X Client 32-bit
Legacy 2X Client 64-bit


Latest Application file (~6MB)
(Manual update file for DSM SQL)


SDK for quickbooks version 12.
SDK for quickbooks version 13 or higher.

Legacy Downloads

DSM Setup File
Setup file for all windows computers.

XFRX Files
Fixes emailing errors such as "cannot load xfrxlib.dll".

Font Fix
Fixes crazy looking dispatch screen and financial history screens.

Credit Card Authorization Form
Fill this out and send it to us to pay your bill by credit card.

Remote Support

PeakVNC (324KB)
VNC remote control utility

Go To Meeting
Remote support using GoToMeeting.com

Support Tickets

Subject Date Opened Status Date Edited Actions
Activity Problem 10/15/16 10/07/16
Resolved
View
Facility Problem 09/15/16 09/19/16
Pending
View
Login Issue 08/05/16 08/06/16
Resolved
View
Subject Date Opened Status Date Edited Actions
Facility Problem 09/15/16 09/19/16
Pending
View
Subject Date Opened Status Date Edited Actions
Activity Problem 10/15/16 10/07/16
Resolved
View
Login Issue 08/05/16 08/06/16
Resolved
View

Contact Support

Fill out this form to request support and we will get back to you promptly, or feel free to call or email us.

  • (801) 572-3570
  • support@peakinfo.com
To access documents, please log in.

Client Login

Use your Client ID and Password to log in.


Pressing F1 inside of DSM SQL will automatically log you in.